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Driver terms & policies

These terms apply to everyone who delivers orders through Urblooc. By applying or delivering, you agree to them.

1. Two ways to drive

  • App drivers deliver for stores through the app and are paid by Urblooc.
  • Store drivers deliver for one store that invited them. The store vets its own drivers, is responsible for them and their deliveries, and pays them directly. Store drivers use the same driver app and must follow the same conduct rules below.

2. Background check

  • App drivers must pass a background check before taking any delivery. Checks are renewed every 12 months.
  • The background check fee is $35.00, paid by the driver.
  • If you pass and complete your first delivery, $30.00 of the fee is added to your earnings balance. If you don't pass, the fee isn't refunded.
  • Store drivers are vetted by their store instead; they don't need the app background check unless they also apply as app drivers.

3. Earnings and cash out

  • App drivers earn the delivery fee plus 100% of customer tips for each completed delivery.
  • Earnings start with your first successful delivery. You can cash out 7 days after your first delivery, and any time after that (minimum $10.00).
  • Cash outs go to your linked bank account or debit card through our secure payments partner. We never see or store your bank or card numbers.

4. Ratings, complaints and pay holds

  • Customers can rate each delivery and report a problem within 7 days. Stores can also report problems.
  • A rating of 2 stars or lower, or any complaint, places your pay on hold while we review it. You can't cash out during a hold.
  • If the issue is resolved, the hold is released and your full balance is available.
  • If the issue is not resolved, a fine of 40% of your balance is deducted, the remaining balance is paid out to you, and your driver account is closed for 1 year.

5. Customer privacy and contact

  • You'll see the customer's first name, the delivery address and their delivery notes — only what you need to deliver.
  • Contact customers only through in-app messages, and only about the delivery (finding the address, gate or building access). Phone numbers and emails are hidden.
  • Never save, share or use customer information for anything else, and never contact a customer after the delivery.

6. Orders and deliveries

  • Drivers can't change orders. Pick up only orders the store has marked ready, follow each delivery step, and take a delivery photo (or mark it handed over).
  • Age-restricted items: check the customer's ID (21+ for alcohol) and never leave them at the door. Only drivers confirmed 21+ can carry them.
  • Carry at most 3 orders at once. Follow traffic laws and keep a valid license and insurance (or deliver by bike or on foot).

7. Closing an account

We may pause or close a driver account for safety, fraud, failed or expired background checks, or breaking these terms. Store drivers can also be turned off by their store.

Questions? See Help. We may update these terms; we'll notify drivers in the app before changes take effect.